Frequently Asked Questions

Shipping

What are the delivery times in France?
Our usual delivery times are 3 to 5 business days. You choose your carrier directly on the store when placing your order.

Do you ship abroad?
Yes, we ship to the United States. Please allow 5 to 10 business days for delivery to the United States.

Returns and refunds

How do returns work?
Returns are free for purchases of 39€ or more. Below that amount, return shipping costs are the customer's responsibility, except in the case of a defective product, where the return is always free.

How do I get a refund?
Once your return is received and inspected, your refund is processed as quickly as possible to the payment method used for the order.

Other questions

Where can I find the terms and conditions of sale?
Our terms of sale, return policy, and full shipping policy are available on our Contact page.

How do I contact you?
You can write to us directly via our Contact page, and we respond quickly to all your questions.